# Troubleshooting

# FAQ

## General Questions


---

The following are general questions we frequently get about SendCrypt.

### What platforms does SendCrypt run on?

SendCrypt has desktop applications for 64-bit versions of MacOS, Windows, and Linux.

### Does SendCrypt provide 32-bit binaries?

SendCrypt is 64-bit only.

### What software license does SendCrypt use?

The SendCrypt Desktop Application is an open source software under the MIT License.

### Does SendCrypt have a CLI?

Yes, we provide a CLI which works in the same fashion as SendCrypt [here](/doc/sendcrypt-cli-MNIRTX3KqL). Please note that the CLI requires third-party libraries and should only be used if you are a advanced user.

## Technical Questions


---

### Where does the application store data?

SendCrypt stores data in Electron’s appData directory, which differs depending on platforms:

* `%APPDATA%\SendCrypt` on Windows
* `$XDG_CONFIG_HOME/SendCrypt` or `~/.config/SendCrypt` on Linux
* `~/Library/Application Support/SendCrypt` on macOS

The app data directory can also be shown by navigating to **Help** > **Show App Data Folder**.

### Where does the application store logs?

SendCrypt stores logs in the following location, depending on the platform:

* **on Linux:** `~/.config/sendcrypt/logs/main.log`
* **on macOS:** `~/Library/Logs/sendcrypt/main.log`
* **on Windows:** `%USERPROFILE%\AppData\Roaming\sendcrypt\logs\main.log`

Open the parent folder by navigating to **Help** > **Show log in finder** in SendCrypt.

## Common Errors


---

### getaddrinfo ENOTFOUND #######

This error is caused by the fact that you are unable to reach the configured SFTP server. Make sure that you are allowed to make SFTP requests to this server and that the server allows SFTP connections.

---

**Documents**

- [Getting started](https://clinbiokb.sib.swiss/s/sendcrypt/doc/getting-started-7uRWXFnHx7)
- [Configure SendCrypt](https://clinbiokb.sib.swiss/s/sendcrypt/doc/configure-sendcrypt-1dhTXiOj5T)
- [Send your first batch of data](https://clinbiokb.sib.swiss/s/sendcrypt/doc/send-your-first-batch-of-data-DC1mIePn6f)
- [SendCrypt CLI](https://clinbiokb.sib.swiss/s/sendcrypt/doc/sendcrypt-cli-MNIRTX3KqL)
- [Troubleshooting](https://clinbiokb.sib.swiss/s/sendcrypt/doc/troubleshooting-chx1lUHStZ)